Hello, We experienced a crash with the latest HPLFPSDK for the Jaguar printer. The crash is reproducible if the IDevice object is living for about 10 to 20 seconds, seems related to the internal poll mechanism with SSL. Please find attached the HPLFPSDK library logs, the stdout output and the backtrace of the crash. If you need more information feel free to contact me. …
Type: Support Request
Group: ---
HP PrintOS is a print production operating system with web and mobile apps that help you get more out of your HP presses and printers and simplify production. Operating systems provide an environment for application developers to add value to customers. Internally, HP has built nearly 20 applications on top of PrintOS. This document describes integration options for external application …
Type: Basic page
Group: PrintOS, HP Indigo Integration Hub, PrintOS Partner Applications
Using HPLPFSDK 1.1.0 Line 6 of HplfpsdkTypes.h uses the non-standard WIN32 macro. _WIN32 (with underscore in front) is the standard macro defined by default in MSVC compilers. " WIN32 " should be changed to " _WIN32 " Same for IHplfpsdk.h line …
Type: Support Request
Group: ---
Hi, I am in the process of getting basic printing working through the HPLFPSDK for Polestar. When I call addPage, I get an error: JobPackerRStream.cpp(216) : HPLFPSDK::JobPackerRStream::addPage --> settings = 0x0000000007C6E940 CapabilitiesManager.cpp(324) : HPLFPSDK::CapabilitiesManager::areAllPageMandatorySet --> 177929976 Mandatory setting not set JobPackerRStream.cpp(221) : …
Type: Support Request
Group: ---
Hi, I have a few questions about the Polestar media information. For reference, the latest Media Information that I have is attached media_info XML from Polestar FW MALTPS_00_18_29.4 How do we properly distinguish between printModes that differ only in XPM (ExtenedPm)? The only difference between the first two 4-pass print modes in "Generic Self-Adhesive Vinyl" (150100) is the XPM. One is XPM0, …
Type: Support Request
Group: ---
Hi. I would like to request a new HPLFPSDK function for the IMediaManager interface Would it be possible to have an SDK function that returned just a list of media types with basic info. Excluding the media properties, papermodes, and printmodes? It would be kind of like the media counters list, but with name and localization info. Basically just a list of the EngineOperations:Medium elements …
Type: Support Request
Group: ---
Hi Team, we have a device where a customer is trying to update the firmware. The operations failure are reporting timeout or error downloading firmware. The connector logs file are available on cloud. Can you check if the are problems on the customer network ? Thanks Ale CustomerId 141992 CustomerTenantId 19349307 DealerServiceProviderId 562 DeviceId 5762254 DeviceSerialNumber CN57TCY06V …
Type: Support Request
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Summary …
Type: Support Request
Group: ---
Hello, we have a little question: is it possible to set the HP Latex 570 to first accept print jobs completely and then print? Currently we observe that the printer only accepts print data line by line, while it prints line by line. We would like the print data to be written to the internal hard disk as soon as possible in order to relieve the RIP after the data has been processed. What needs to …
Type: Support Request
Group: ---
Back to top The REST API is the heart of all programatic interactions with HP Device as a Service Proactive Insights with TechPulse (henceforth Proactive Insights). Proactive Insights provides two kinds of REST APIs - HP TechPulse Analytics API and HP Incident Integration API. The HP TechPulse Analytics API provides insightful analytics on planning and cost optimization and service management …
Type: Basic page
Group: HP Proactive Insights
Back to top HP recognizes that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers and partners worldwide. Whether you are our Customer or Partner, you can count on HP for the protection of your data across all of our operations. In order for your applications to access Proactive Insights APIs, they must be …
Type: Basic page
Group: HP Proactive Insights
Back to top At HP we take our member's privacy very seriously. When we grant developers API access, we expect them to take member privacy as seriously as we do. By using the OAuth 2.0 authentication protocol we allow an application to access Analytics data while protecting the member's credentials. Using this protocol allows applications on our platform to be safe and easy to use for our members; …
Type: Basic page
Group: HP Proactive Insights
Back to top In order to increase the trust and comfort of HP DaaS members when granting your application access to their data, it is important to give transparency to how their data will be used. Follow these suggestions to help your application succeed at delivering value to HP DaaS members. Self-managed vs. Partner-managed APIs The HP Device as a Service Proactive Insights with TechPulse …
Type: Basic page
Group: HP Proactive Insights