HP Field Support API
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What is the Field Support FAS API?
The HP Field Support FAS API is a comprehensive set of RESTful services designed to streamline and automate field support operations. It enables seamless integration with HP systems for managing repair cases, validating customer entitlements, submitting feedback, accessing technical documentation, and more.
This API is part of HP’s broader Field Automation System (FAS) and supports various workflows such as:
- Repair History Management
- Case Creation
- Customer Feedback Surveys
- Entitlement Validation
- Sales Lead Creation
- Device Telemetry Reporting
- Replenishment Notifications
What is covered under the FAS API?
The Field Support FAS API offers a wide range of capabilities that support HP’s field service operations, enabling automation, data exchange, and seamless integration across service workflows. Here's what the API covers:
- Case Management & Repair History: Submit and retrieve repair history for devices using serial numbers and work order details.
- Customer & Product Validation: Validate customer, product, and part information to ensure service eligibility.
- Customer Feedback: Collect and submit customer satisfaction feedback from field visits.
- Entitlement Verification: Confirm warranty and service coverage based on model and serial numbers.
- Serial Number Resolution: Resolve and validate serial numbers and product details.
- Technical Documentation Access: Search and retrieve technical documents based on work order and product data.
- Component & Fault Code Decoding: Decode fault codes and component identifiers for diagnostics.
- Sales Lead Management: Generate sales leads from service interactions and monitor their status.
- Device Telemetry: Send device diagnostics and telemetry data for proactive support.
- Inventory & Replenishment: Retrieve inventory availability at specific locations.
- Replenishment Notifications: Report and receive updates on stock movements and replenishments.
- Service Catalog & Material Orders: Place orders for parts and services linked to work orders.
- Mastiff Workflow Integration: Manage service offers and report sales data through Mastiff workflows.
- Product Feedback: Share insights and challenges encountered during service.
Who can access and use the HP FAS API?
The FAS API is intended for:
- HP Field Engineers
- Authorized HP Service Partners
- Third-party integrators working with HP support systems
- Internal HP teams managing service logistics and customer support
Access typically requires:
- Valid partner credentials
- An engineer ID
- API key or token issued via HP’s developer onboarding process
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