Field Support API

HP Field Support API

What is the Field Support FAS API?

The Field Support FAS API, also known as the Field Assist API, is a robust set of RESTful services designed to streamline and automate field operations in sales and distribution environments. It enables seamless integration between enterprise systems and field-level activities by offering endpoints for managing invoices, orders, products, employee journeys, retailer-distributor relationships, and more. The API supports bulk data operations, pagination, and secure authentication, making it suitable for high-volume, real-time data exchange. It plays a crucial role in enhancing visibility, efficiency, and control over field operations by allowing businesses to upload, retrieve, and manage data related to dispatches, collections, surveys, schemes, and employee visits—all through standardized, ERP-aware interfaces.

What is covered under the FAS API?

The Field Assist FAS API covers a wide range of functionalities designed to streamline and automate field sales operations, particularly for FMCG and CPG companies. It enables businesses to digitize and manage key aspects of their field force activities, including geo-tagged visit tracking, beat adherence, attendance logging, and dynamic route planning. The API supports unified order booking for both primary and secondary sales, distributor-level demand planning, and real-time inventory tracking to prevent stock imbalances. It also facilitates smart selling through AI-powered product suggestions, outlet history access, and digital catalogues. Additionally, the API allows for automated TA/DA claims, real-time dashboards, and performance summaries, enhancing visibility and decision-making. Companies can run personalized schemes at scale, automate reimbursements, and manage outlet intelligence with OTP-based validation and health tracking. Integration with ERP and DMS systems is supported, ensuring seamless data flow across platforms. Overall, the FAS API empowers sales teams with actionable insights, improves operational efficiency, and drives smarter execution in the field.

KaaS API specification (OpenAPI Specification)

Who can access and use the HP FAS API?

he Warranty API is intended for use by businesses to check the warranty status of their business' fleet of HP devices.  HP’s customer advocacy group, along with your business' HP Account Manager, will review all requests to access the HP Warranty API and approve access for all validated HP customers. 

At present, the Warranty API is NOT available for use by IT Service companies and 3rd party ISVs that check warranty information for their customers' devices.  It is also NOT available for use by individuals and companies that do not have an HP Account Manager.  If either of these situations is your case and you still want to request access, then please contact the HP Warranty API customer advocacy group with specifics of your situation.  Please also consider using HP's Product Warranty Check website.

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